Petsafe Big Dog Remote Trainer User Manual download pdf (Page 13)

24 US Customer Care Center 1-800-732-2677 www.petsafe.net 25

Troubleshooting

My pet does not respond

when I press a button.

•Make sure the Receiver Collar has been turned on.

•If your range has reduced from the ﬁrst time you used the Remote

Trainer, the battery(s) may be low in either the Remote Transmitter or

Receiver Collar.

•Many factors can impact the amount of range you have with the

Remote Trainer. For a list of these factors, see “How the System Works”.

•Test the Receiver Collar. See “Test Light Instructions” for details.

•Increase the Stimulation Level. Refer to “Find the Best Stimulation

Level For Your Pet” for more information.

•Make sure the Receiver Collar’s Contact Points are placed snugly against

your pet’s skin. Refer to “Fit the Receiver Collar” for more information.

The Receiver Collar will

not turn on.

•Check that two (2) CR2032 batteries have been installed properly.

See “To Insert and Remove the Batteries.”

The Receiver Collar is not

responding to the Remote

Transmitter.

•Verify the Receiver Collar is on.

•If the Indicator Light does not come on when any button is pressed

on the Transmitter, ensure that the batteries are inserted properly.

•If the ﬁrst two solutions did not resolve your problem, see “To Pair the

Remote Transmitter and the Receiver Collar.”

Test Light Instructions

1. Turn the Receiver Collar on.

2. Hold the Test Light Contacts to the Contact Points.

3. Press the Stimulation Button on the Remote Transmitter.

4. The Test Light will ﬂash.

Note: At higher Stimulation

Levels, the Test Light will ﬂash brighter.

5. Turn the Receiver Collar off.

Save the Test Light for future testing.

Note: If the Test Light

does not ﬂash, replace the batteries and re-test. If Test Light

still does not ﬂash, contact the Customer Care Center or visit

our website at www.petsafe.net.

Customer Care International

USA & Canada - Tel: 800-732-2677

Monday - Friday 8 AM - 8 PM / Saturday 9 AM – 5 PM

Australia - Tel: 1800 786 608

Monday - Friday 7:30 AM - 5 PM

New Zealand - Tel: 0800 543 054

Monday - Friday 10:30 AM - 7 PM

This product has the beneﬁt of a limited manufacturer’s warranty. Details of the warranty applicable to this product

and its terms can be found at www.petsafe.net and/or are available by sending a stamped addressed envelope to

PetSafe

Ltd. Redthorn House, Unit 9, Chorley West Business Park, Ackhurst Road, Chorley, Lancashire PR7 1NL,

United Kingdom.

1. Terms of Use

This Product is offered to you conditioned upon your acceptance without modiﬁcation of the terms,

conditions and notices contained herein. Usage of this product implies acceptance of all such terms,

conditions, and notices.

2. Proper Use

This Product is designed for use with pets where training is desired. The speciﬁc temperament of your pet

may not work with this product. We recommend that you not use this product if your pet is less than 8 lb or

under 6 months old, or if your pet is aggressive. If you are unsure whether this is appropriate for your pet,

please consult your veterinarian, certiﬁed trainer or contact our Customer Care Center or visit our website at

www.petsafe.net.

Proper use includes reviewing the entire Operating and Training Guide provided with your product

and any speciﬁc Caution statements.

3. No Unlawful or Prohibited Use

This Product is designed for use with pets only. This pet training device is not intended to harm, injure,

or provoke. Using this product in a way that is not intended could result in violation of Federal, State or

local laws.

4. Limitation of Liability

In no event shall Radio Systems

Corporation be liable for any direct, indirect, punitive, incidental, special or

consequential damages, or any damages whatsoever arising out of or connected with the use or misuse of

this Product. Buyer assumes all risks and liability from the use of this Product.

5. Modification of Terms and Conditions

Radio Systems Corporation reserves the right to change the terms, conditions and notices under which this

Product is offered.

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